Privacy Policy
How Aeralex protects and manages your personal information
Information We Collect
At Aeralex, we collect various types of information to provide you with quality journalism ethics education and career development services. Understanding what information we gather helps you make informed decisions about your privacy.
Personal Information You Provide
- Name, email address, and phone number when you register for courses or contact us
- Educational background and career interests during enrollment processes
- Payment information processed securely through third-party payment processors
- Course preferences and learning objectives you share with our advisors
- Feedback and communications you send through our contact forms or support channels
Information Collected Automatically
When you visit our website or access our learning platforms, we automatically collect certain technical information to improve your experience and ensure security.
- Device information including browser type, operating system, and screen resolution
- Website usage patterns, pages visited, and time spent on different sections
- IP address and general location information (city and country level only)
- Course progress and completion data to track your learning journey
How We Use Your Information
Your information helps us deliver personalized journalism ethics education and maintain a high-quality learning environment. Here's exactly how we use the data you entrust to us:
- Course Delivery: Providing access to learning materials, tracking progress, and issuing certificates upon completion
- Communication: Sending course updates, educational newsletters, and responding to your inquiries
- Platform Improvement: Analyzing usage patterns to enhance our website functionality and course content
- Support Services: Providing technical assistance and academic guidance when you need help
- Legal Compliance: Meeting regulatory requirements under Indian data protection laws and educational standards
We never sell your personal information to third parties. Your data is used solely to enhance your learning experience with Aeralex and ensure we provide the journalism ethics education you expect from us.
Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. Sharing only occurs in specific circumstances that directly benefit your educational experience or when required by law.
Authorized Third-Party Services
- Payment processors for secure transaction handling (they receive only necessary billing information)
- Email service providers for course notifications and educational communications
- Cloud storage services that help us maintain course materials and your progress data
- Analytics services to understand website performance and improve user experience
Legal Requirements
We may disclose your information when required by Indian law, court orders, or government regulations. This includes compliance with the Information Technology Act 2000 and related privacy frameworks applicable in India.
Your Rights and Choices
You maintain significant control over your personal information. We believe transparency about your rights helps you make informed decisions about your privacy preferences.
- Access Rights: Request a copy of all personal information we have about you
- Correction Rights: Update or correct inaccurate information in your profile
- Deletion Rights: Request deletion of your account and associated data (subject to legal retention requirements)
- Communication Preferences: Opt out of marketing emails while still receiving essential course-related communications
- Data Portability: Receive your course completion records and learning data in a commonly used format
How to Exercise Your Rights
To exercise any of these rights, send a detailed request to our privacy team at [email protected]. Include your full name, registered email address, and specific details about your request. We typically respond within 30 days of receiving complete requests.
Data Security and Protection
Protecting your information is fundamental to our operations. We employ multiple layers of security to safeguard your personal data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption for all data transmissions between your device and our servers
- Regular security audits and vulnerability assessments of our systems
- Secure data centers with physical access controls and monitoring
- Automated backup systems with encrypted storage to prevent data loss
Administrative Safeguards
- Limited employee access to personal data based on job responsibilities
- Regular privacy training for staff who handle student information
- Incident response procedures for potential data breaches
- Annual review and updates of privacy policies and security procedures
Data Retention and Deletion
We retain your information only as long as necessary to provide educational services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
- Course Records: Maintained for 7 years after completion to provide transcript services and career verification
- Account Information: Retained while your account is active, plus 2 years after account closure
- Communication Records: Support emails and inquiries kept for 3 years for service improvement purposes
- Website Analytics: Aggregated usage data retained for 2 years to analyze trends and improve user experience
- Payment Information: Financial transaction records maintained for 7 years per Indian tax and accounting requirements
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some information may be retained longer if required by law or ongoing legal proceedings.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Understanding how these work helps you make informed choices about your privacy settings.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality like login sessions and security features
- Performance Cookies: Help us understand how visitors interact with our website to improve user experience
- Functional Cookies: Remember your preferences and settings to provide a personalized experience
- Analytics Cookies: Collect information about website usage patterns to help us improve our services
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and your ability to access course materials.
International Data Transfers
While Aeralex operates primarily in India, some of our technology partners and service providers may process your information in other countries. We ensure appropriate safeguards protect your data during any international transfers.
- All international transfers comply with Indian data protection regulations and international best practices
- We use standard contractual clauses and adequacy decisions to ensure equivalent protection levels
- Regular audits verify our international partners maintain appropriate security and privacy standards
- You have the right to request information about specific countries where your data may be processed
Children's Privacy
Aeralex courses focus on journalism ethics education for working professionals and university students. Our services are designed for individuals 16 years and older who are pursuing career development in journalism and media fields.
If we discover that we have inadvertently collected information from someone under 16 without proper parental consent, we will delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.
Policy Updates and Changes
We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. Staying informed about these changes helps you understand how your information is protected.
- Significant changes will be communicated via email to registered users at least 30 days before taking effect
- Minor updates for clarity or legal compliance may be posted directly to this page
- We maintain a record of previous policy versions for transparency and reference purposes
- Continued use of our services after policy updates indicates your acceptance of the changes
We encourage you to review this policy periodically, especially before enrolling in new courses or updating your account information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, our privacy team is ready to help. We're committed to addressing your concerns promptly and transparently.
Email: [email protected]
Phone: +919010676767
Address: Kasturi Plaza, A, 218, Kalawad Rd, behind Krushnashray Haveli, Radha Park, Shakti Nagar, Rajkot, Gujarat 360005, India
When contacting us about privacy matters, please include your full name, registered email address, and a detailed description of your inquiry or request. This helps us respond accurately and efficiently to your concerns.